Managed IT Services for Ponte Vedra & Ponte Vedra Beach Businesses
As a managed IT company delivering fully managed IT services, we support growing organizations and professional services firms that need reliable, day-to-day IT without unnecessary complexity or long-term contracts.
Our approach centers on complete IT management and practical IT service management, so security, monitoring, support, and backups are handled as one coordinated system as your business scales.
When IT Lacks Ownership, Costs and Delays Follow
When IT is handled through a mix of one-off fixes, internal workarounds, and outside vendors, problems don’t disappear — they resurface at the worst possible times.
What usually follows is uncertainty around who owns the issue, how long it will take to fix, and what it’s going to cost once something breaks.
IT With Clear Accountability
Managed IT replaces that uncertainty with consistent oversight across security, system health, user support, and data protection.
Your devices are monitored and kept up to date, security threats are detected and responded to, users have a clear path for support, and data is protected through reliable backups.
For Ponte Vedra & Ponte Vedra Beach organizations with multiple users and little tolerance for downtime, managed IT creates clear accountability.
With Managed IT, One Team Is Responsible For:
Monitoring and maintaining devices
Devices are continuously monitored, updated, and kept running so small issues don’t turn into outages.
Detecting and responding to security issues
Security activity is monitored and reviewed, with issues addressed before they spread or cause disruption.
Supporting users through a dedicated helpdesk
Users have a clear place to go for everyday IT issues, so problems don’t stall work or land on managers.
Protecting business data through reliable backups
Critical data is backed up and recoverable, so files and systems can be restored after loss or failure.
All covered under a predictable monthly cost and delivered by a local team that takes clear ownership of your systems and ongoing support.
Small Business Plan
Built for small businesses that want IT handled day to day with clear ownership, this plan delivers consistent security, monitoring, and support so small issues don’t turn into ongoing distractions.
From $70 per user / month
Essential, everyday protection for small businesses.
Antivirus Software
Always-on antivirus security that detects and responds to malware and ransomware, reducing the risk of business disruption or data exposure.
Device Monitoring
Continuous device monitoring that identifies performance issues and hardware failures, reducing the likelihood of downtime or urgent support situations.
Helpdesk Support
Helpdesk support for everyday issues like login problems, email errors, and device slowdowns, so employees aren’t left troubleshooting problems on their own.
Patch Management
Automated patch management that applies software updates and security fixes, reducing risk and issues caused by outdated systems.
Professional Plan
The Professional plan includes everything in Small Business, plus active threat response and workstation backup to handle incidents that go beyond basic prevention.
From $90 per user / month
Includes all essential protection, plus active threat response and device recovery.
Antivirus Threat Response
When security alerts require review beyond automated antivirus actions, your IT team steps in to investigate, isolate affected devices, and contain malware, preventing wider spread, extended outages, or data exposure.
Workstation Backup
Automated workstation backups that allow files and data to be restored after loss, damage, or compromise, so work doesn’t have to start over and important files aren’t permanently lost.
Enterprise Plan
The Enterprise plan adds deeper safeguards against credential abuse, phishing attacks, and large-scale data loss, designed for organizations that can’t afford prolonged downtime, data exposure, or preventable security incidents.
From $110 per user / month
Includes full protection and recovery, plus added safeguards against credential abuse, phishing, and large-scale data loss.
Dark Web Monitoring
Continuous dark web monitoring that scans for exposed credentials linked to your organization, reducing the risk of account compromise or unauthorized access.
Employee Phishing Training
Ongoing phishing awareness training that helps employees recognize and avoid common phishing attempts, reducing the likelihood of security incidents caused by accidental clicks.
Organization Phishing Protection
Organization-wide phishing protection that identifies and blocks malicious messages before they reach users, reducing exposure to phishing-based attacks.
Server Backup
Reliable server backups that allow critical systems and data to be restored after failure, attack, or data loss, reducing downtime and recovery risk.
Simple, Flexible Pricing
Choose the level of coverage that matches your stage of growth.
Choose the Right Plan for Your Business
Already have IT staff? We can work with them too.
If you already have internal IT, our services can work alongside your existing team to provide additional coverage where it’s needed. We help with overflow support, specialized tasks, and extra visibility so day-to-day issues don’t pile up during busy periods.
The Part Where We Answer Your Questions
Yes. Our pricing is flat-rate and predictable.
You can get started on monthly terms and switch to annual pricing anytime to save more.
You’ll know exactly what to expect each month, and any projects outside of standard support (like large upgrades) are discussed and quoted ahead of time — no surprises or hidden charges.
We begin with a detailed onboarding process where we audit your current environment, document everything, and create a roadmap for seamless support.
Most clients are fully onboarded and supported within 30 days, depending on complexity. Our team handles the transition to minimize disruption.
Yes, as much or as little as you'd like. Some clients prefer to stay closely involved, while others are happy to let us handle everything behind the scenes.
Either way, we're to keep things running smoothly and aligned with your goals, while giving you clear guidance when decisions come up, without burdening you with technical details.
Yes, we offer both remote and onsite support, so you get the best of both.
Most issues can be handled quickly and efficiently through remote support, but when something needs hands-on attention, our local technicians are ready to come onsite.
You’ll always have access to the right support at the right time.
We offer 24/7 monitoring and emergency support as part of our Managed IT services.
If something critical happens after hours or on weekends, our team is alerted immediately and ready to jump in, so issues are handled before they turn into downtime.
Let's Make IT One Less Thing to Worry About
DefinIT Managed IT Services | Ponte Vedra & Ponte Vedra Beach
We support businesses throughout the Ponte Vedra area, including Ponte Vedra Beach and nearby commercial corridors along A1A, Sawgrass Village, and the TPC Sawgrass area. As a locally operated provider based in Northeast Florida, we can be onsite when needed, without the hassle of dealing with out-of-town vendors.
Locally Delivered from our Jacksonville Office
1301 Riverplace Blvd, Jacksonville, FL 32207
Looking for a More Structured Approach to IT?
Share a few details, and we’ll follow up with a brief conversation to understand your environment, priorities, and where consistent IT ownership would make the biggest difference.
With over a decade of experience supporting organizations across Northeast Florida, we help businesses move from reactive fixes to fully managed IT with clear ownership and consistent day-to-day management.
