Privacy Policy

Last updated: 9/12/2024

DefinIT Managed IT Services ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Email address, telephone numbers.
• Technical Data: IP address, browser type, time zone setting, location, browser plug-in types, and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To respond to your inquiries and provide customer support.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

3. Disclosure of Your Information

We may share your personal data with the parties set out below for the purposes set out in this privacy policy:

• Service Providers: Companies that provide services on our behalf, such as IT and system administration services, web hosting providers, email service providers, and marketing automation platforms.
• Analytics Providers: Companies who help us understand website traffic and usage patterns. We utilize Google Analytics as our analytics provider. You may opt out of Google Analytics being used in your browser by installing the ‘Google Analytics Opt-Out Browser Add-On‘ which is provided by Google.
  
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Government Bodies: Where we are required to do so by law or to protect the rights, property, or safety of our business, customers, or others.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

• Phone: 904-562-1376
• Headquarters: 1301 Riverplace Blvd, Jacksonville, FL 32207