Co-Managed IT to Extend Your Team’s Capacity
Mid-sized IT teams are expected to do more with less—we’re here to help with that.
We partner with internal IT teams across Orlando to handle the overflow, close operational gaps, and take ownership of the tasks that pull your team away from strategic work.
From day-to-day ticket resolution to system-level support, we step in where needed, so your team stays focused, responsive, and in control.
A Local Co-Managed Partner That Works Inside Your Workflow
With flexible coverage from our Orlando-based team, your internal IT department gets the extra hands, structure, and follow-through it needs, while maintaining full visibility and decision-making over your systems.
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Overflow support gives your team breathing room during high-volume periods.
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Escalation handling connects your staff with senior-level expertise when needed.
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System reporting and documentation improve visibility across your environment.
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Lifecycle and license tracking prevent gaps that can lead to downtime or wasted spend.
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Ongoing collaboration ensures our work aligns with your existing tools and internal processes.
Get Backup When Your Team Needs It
Extra coverage for overflow tickets, complex issues, and after-hours requests, without changing how your team works.
Ticket Overflow Support
A flood of helpdesk requests can overwhelm even the best internal teams, leading to growing backlogs and slower response times. Our technicians help clear the queue quickly, so your team can stay focused on higher-priority tickets.
Escalation Handling
When tickets go beyond what your in-house team can resolve, our senior technicians step in to handle complex problems like server infrastructure, network diagnostics, and system-level configurations, closing high-risk issues without added delays or escalation loops.
After-Hours Coverage
Overnight, weekend, and holiday coverage keeps critical systems monitored and urgent issues triaged and resolved quickly, without waiting for the next business day.
Plus, adaptable help that fits your systems and your schedule
Remote Hands & Onsite Availability
Support Tool Integration
Temporary Augmentation
See What’s Working — And What’s Not
From real-time alerts to custom dashboards, get the visibility your team needs to stay ahead of system issues, patch gaps, and configuration risks.
Stay on Top of Every Device, License, and User
Keep track of what’s deployed, who’s using it, and what’s coming up for renewal, without letting key assets or accounts go untracked or unmanaged.
Device & Asset Tracking
Keep tabs on every workstation, laptop, and device by tracking what’s deployed, where it is, and who’s using it, so ownership and usage are always clear.
License Audits & Renewal Tracking
Track license usage and renewal dates to avoid compliance issues, prevent service interruptions from expired tools, and stop wasting budget on unused software.
User Onboarding & Offboarding
Ensure users are set up properly and removed securely with a consistent process for provisioning, deprovisioning, and access handoffs.
Plus, oversight for aging devices, expiring warranties, and unused tools
Depreciation Planning
Warranty Expiration Alerts
Get ahead of expiring warranties with alerts that help your team plan replacements, avoid coverage gaps, and reduce repair delays.
Software Usage Reporting
Identify underused, redundant, or inactive software to reduce licensing costs and keep your stack aligned with actual team needs.
The Part Where We Answer Your Questions
Co-managed IT is designed to work alongside your internal team, not replace it. You maintain control over your systems, tools, and strategy, while we step in to handle specific functions like overflow support, system monitoring, or license tracking.
Fully managed IT, on the other hand, replaces your internal team entirely. In that model, we take over full responsibility for your infrastructure, support, and daily operations, often using our own tools, processes, and workflows to manage everything end to end.
Yes. Co-managed IT is built to be flexible. You can offload specific functions, like patch reporting, escalations, or user onboarding, or ask us to take full ownership of areas your team doesn’t have time to manage.
Not at all. We can work within your existing systems, whether that’s your ticketing platform, remote access tools, or documentation stack.
Most internal IT teams aren’t looking to hand everything off, they just need backup in the right places.
Many of our clients are mid-sized teams whose IT needs have outpaced their internal capacity, and co-managed support helps them close those gaps without giving up control.
Stronger IT Starts with the Right Backup
DefinIT | Orlando Office
We’re based in Downtown Orlando, near Lake Eola and close to the clients we serve, right in the middle of the city’s business and tech core.
Nearby Cities We Serve
Based outside Orlando? You’re still in range — we offer co-managed IT services across Central Florida, including these nearby cities.
Start the Conversation. No Pressure, No Commitments.
Share a few details, and we’ll follow up with a short conversation to learn more about your environment and where support may be needed.
With over a decade of experience supporting businesses across Central Florida, we know what co-managed IT really looks like.
It's structured, reliable, and aligned with the way your team already operates. And that means your internal team can stay focused on what they own, while we help carry the rest.
When Co-Managed Isn’t the Only Answer
Some teams don’t need day-to-day support, just help executing a key project or mapping out a smarter long-term plan. For short-term projects or strategic guidance, our Orlando-based team can step in with the right support, at the right time.
IT Support
IT Consulting/vCIO
If your team needs more than day-to-day operational support and needs executive-level guidance, our consulting and vCIO services fill the gap with strategic planning, technology roadmaps, and budgeting support.