Trust DefinIT for Unrivaled IT Support!

Managed IT Services Jacksonville

Managed IT Services

Pick the plan that’s right for your business.

Monthly Save $$$ Annual
Small Business
per user - per month*
per user - per month*
HelpDesk Support
Device Monitoring
Patch Management
Antivirus Software
* Billed monthly (auto-renewal)
* Billed annually (auto-renewal)
per user - per month*
per user - per month*
HelpDesk Support
Antivirus Software
Antivirus Threat Response
Workstation Backup
Patch Management
Device Monitoring
Server Backup starting @ 1Tb
Minimum 5 users
* Billed monthly (auto-renewal)
* Billed annually (auto-renewal)
per user - per month*
per user - per month*
HelpDesk Support
Antivirus Software
Antivirus Threat Response
Workstation Backup
Patch Management
Device Monitoring
Server Backup starting @ 1Tb
Dark Web Monitoring
Employee Phishing Training
Organization Phishing Protection
Custom Reporting
Minimum 5 users
* Billed monthly (auto-renewal)
* Billed annually (auto-renewal)
What Does the Process Look Like?

Establishing a Foundation

The vast majority of our new clients need our services sooner rather than later due to a failing IT employee or service provider. Our Onboarding process ensures we receive all the necessary information to begin support.


IT Audit

We take a deep look at your existing systems and gather all the necessary information and documentation about your technology infrastructure. We leave no stone unturned when it comes to an expert understanding of YOUR systems.


Informed Consultation

Armed with the knowledge of your systems provided by the IT audit, we build out a strong project plan that sets your company up for success with our advanced technology systems.


Advanced Systems Deployment

Once we work with your team to perfect the path forward, we get to work. Our primary focus during this time is little to no employee impact with maximum efficiency.

How to Choose an IT Support Company-square

Long-Term Success

After your new systems have been tested and proved functional, our long-term goal is to ensure these systems stay operational, patched, and optimal for your business. We remain your IT department for future projects and continual support.


Ongoing Reports

Once our trust has been established and you know we'll handle things moving forward, we provide you and your executive team with a weekly or monthly report on our work, your device health, and all other IT-related information so you can quickly stay up to date and remain focused on running your business.

No More Hassles
Just Quick and Reliable IT Services

Skilled technicians over the phone, teleconference, and in person. Long-term IT professionals ready to manage your infrastructure.

Industry-Leading Technology

Powerful appliances and a multi-layered defense approach keep your business operations secure and efficient. Our state-of-the-art solutions are designed to meet the specific demands of your industry, providing you with a competitive edge.

Reliable Security Measures

We implement robust cybersecurity measures to protect your sensitive data from threats. Our comprehensive security protocols ensure that your business remains safe in an ever-changing digital landscape.

Seamless Transitions

Moving to another area of Jacksonville? We'll move and reinstall your technology the right way. Our managed office relocation services make transitions smooth and stress-free.

Superior Communication Solutions

Enjoy crystal-clear phone calls from your Jacksonville phone or computer at a fraction of what big companies will charge you. Our VoIP services ensure that you never miss a beat, whether you're communicating with clients or team members.


Businesses Improved

Hundreds of businesses have worked with DefinIT to improve their IT infrastructure to get the job done better.


Cheaper than Competitors

On average, our packages cost 36% less than competing IT companies and managed service providers when providing the same services.


Issues solved within 24 hours

Our skilled technicians hit the pavement hard the second you submit a ticket to get you and your team back on track.

Server Support

Servers can be detrimental to a business's operations. Having a server experience issues, hardware failure, or security intrusions can put your business at a halt. Our server technicians are focused on getting you back up to speed.

Advanced Server Administration

Servers can be detrimental to a business's operations. Having a server experience issues, hardware failure, or security intrusions can put your business at a halt. Our server technicians are focused on getting you back up to speed.

Skilled Technicians

Our specialists can assist in performing remote diagnostics, backup management, data recovery, and secured networking capability. Their up-to-date knowledge of the latest technological solutions (cloud and wireless network) is exceptional, giving them the skills needed to address every make and model of server in every type of situation and match your brand style with custom colors, fonts, and many other cool settings that will make your website look professional and beautiful. Have the website your brand deserves.

Unexpected Crash Support

It’s easy to take your business server for granted when it is performing well. Finding fast, effective solutions is important when problematic issues develop and server repair becomes a reality rather than a possibility. Having been cross-trained on various platforms and technologies services, our knowledgeable technicians are proficient in this area of expertise, and they are fully prepared to resolve server issues that might prevent your business from achieving optimal productivity.

Here’s how partnering with DefinIT brings tangible benefits to your business:

DefinIT is a leader in managed IT services for Jacksonville, Florida, and surrounding areas. We provide prompt issue resolution and personalized support to minimize downtime and maximize uptime for Jacksonville businesses. Our managed IT solutions for Jacksonville include network installations, cybersecurity, access control, office relocations, VoIP services, and data recovery. Get started today and discover how our skilled, local technicians can support your business. Whether you're based in Kissimmee, Clermont, or another Jacksonville area, DefinIT is your one managed IT solution.

Every business is unique, and so are your IT needs. At DefinIT, we understand this. That’s why we tailor our services to fit your specific requirements, ensuring you get the most effective solution every time.

We don’t just fix problems; we prevent them. By conducting thorough assessments of your IT infrastructure, we identify potential issues before they become problems, ensuring your operations run smoothly without interruption.

Our services are designed to provide maximum functionality without the need for permanent in-house IT staff. This approach reduces your overhead costs while still providing top-tier IT service, so you can allocate resources where they're needed most.

With DefinIT, your business will experience minimal downtime. Our rapid response services and effective problem-solving ensure that your team remains productive, focusing on their work with fewer IT-related disruptions.

Our team comprises long-term IT professionals who are experts in their fields. They're equipped to handle everything from routine maintenance to complex issues, providing you with peace of mind and freeing you up to focus on growing your business.

Reliable Disaster Recovery

Even after disaster strikes, we'll get your mission-critical data back. Our robust data recovery processes are designed to retrieve and restore your information, so you can get back to business as usual with minimal delay.

Powerful appliances allow us to deliver the industry's leading network solutions to Jacksonville businesses. A multi-layered defense approach is built to keep your Jacksonville business protected and online in an ever-changing environment. In just seconds, cloud-administered access control systems keep you in charge of who enters your Jacksonville business. Our skilled technicians hit the pavement hard the second you submit a ticket to get you and your team back on track. Skilled technicians over the phone, teleconference, and in person. Long-term IT professionals ready to manage your infrastructure.

Learn more →

Our Clients

Some of the most notable relationships that we provide outstanding IT support to.

Okay, let's do this!

When you hire definIT, you are hiring a team with over a hundred years of combined experience. While your employees may know a bit about managing your IT infrastructure, it is our specialty. We have dedicated thousands of hours to learning how to optimize every aspect of your network - and our efforts shine through the improvements that our customers experience while working with us.

Get started today!

Jacksonville Managed IT FAQs

What can Help Desk Support do for my business?
Not everyone can be an IT professional; having your employees fix their problems hurts their productivity. Our HelpDesk provides a fleet of technical agents ready to solve your day-to-day IT headaches. Some examples of issues they solve are
  • Computer hardware and software issues
  • Printer and scanner troubleshooting
  • VoIP and landline phone issues
  • Cloud and local systems troubleshooting
  • Networking issues
  • Email Troubleshooting
What industries does definIT offer managed IT services for?

definIT provides comprehensive managed IT services tailored to support various sectors. Each industry benefits from a specialized approach to IT management that addresses their specific needs and challenges. Here’s a closer look at the industries definIT serves:


In the healthcare sector, definIT enhances patient care through secure and compliant IT solutions. Services include cybersecurity, HIPAA compliance, effective data management, and robust disaster recovery protocols.


For hospitality businesses, definIT ensures seamless operations by resolving IT issues swiftly, allowing businesses to deliver exceptional service quality.

Financial Services

definIT assists financial institutions by boosting efficiency, securing data, enhancing analytics capabilities, and streamlining software usage.

Small Business

Small business owners in Jacksonville find a supportive partner in definIT. The firm helps develop robust IT frameworks that foster growth and stability.


Nonprofit organizations benefit from definIT’s focus on cost efficiency and strategic resource management, essential in maximizing impact despite budget constraints.


Adaptability is crucial in retail, and definIT aids in creating flexible IT infrastructures that respond well to market changes.


For the automotive sector, definIT delivers specialized support in supply chain management, accounting, and customer service after the sale.


In construction, definIT addresses industry-specific challenges such as scalable user access, management of temporary job sites, and remote operations.

By partnering with definIT, businesses across these industries can leverage tailored IT solutions to enhance their operational efficiency and service delivery.

What type of managed IT services will definIT provide?

Comprehensive Managed IT Services at definIT

At definIT, we pride ourselves on offering a comprehensive suite of managed IT services designed to align with the varied needs, objectives, and demands of our valued clients. Our offerings encompass a broad spectrum of solutions tailored for optimal business performance and security.

Diverse Service Portfolio:

  • Outsourcing Solutions: Efficiently manage your IT operations by outsourcing them to our expert teams.
  • Cybersecurity Measures: Protect your data and operations with our advanced security protocols.
  • Cloud Services: Leverage flexible and scalable cloud solutions for better data accessibility and cost management.
  • Consulting Services: Get expert advice on optimizing your IT infrastructure and strategy.
  • IT Project Development: From initiation to completion, ensure your IT projects are handled professionally and deliver maximum value.

Added Value Services:

  • Executive Business Reviews: We provide comprehensive analyses of your business strategies and IT alignment.
  • Risk Assessments: Identify potential vulnerabilities in your IT setup to mitigate risks effectively.
  • Knowledge Gap Assessments: Understand where your team stands in terms of IT knowledge and what training they need.
  • Digital Transformation Planning: Map out the transformation needed to digitalize your business effectively.
  • Operational Budgeting: Plan your IT expenditures wisely with our specialized budgeting support.
  • CIO Services: Gain from our Chief Information Officer services to strategize and lead your IT endeavors.
  • Staff Training: Empower your team with the latest IT skills and knowledge through our educational programs.

At definIT, we go beyond mere service provision by becoming your trusted IT partner, guiding you towards achieving your business objectives through superior technology solutions.

What makes definIT preferable to other MSPs?

Why Choose definIT Over Other MSPs?

Proactive Approach Unlike other MSPs that react to issues as they arise, definIT takes a proactive stance towards your IT infrastructure. We focus on safeguarding and enhancing your systems even before problems occur. This preemptive strategy not only saves time and resources but also prevents potential setbacks in your operations.

Tailored Solutions Every business is unique, and so are its IT needs. definIT excels in crafting bespoke solutions that align perfectly with your specific business objectives and operational requirements. By doing so, we ensure that the service you receive is not just effective but also yields the best value for your investment.

Comprehensive Service Range With definIT, you gain access to a broad spectrum of IT services. Whether it's cybersecurity, cloud services, or network management, our extensive offerings mean you won’t need multiple providers. This integration simplifies your IT management, making it more efficient and cost-effective.

Choosing definIT is more than just outsourcing your IT needs; it's about enhancing your business's efficiency, security, and productivity with a partner you can trust.

What if you already have internal technical support staff?

Integration with Your Internal IT Team

If your organization already has an internal technical support staff, there's no need to worry about overlap or redundancy with our services. At definIT, we specialize in working alongside your existing IT team. Our role is to enhance and support your current setup, not to replace or disrupt it.

Here’s how we can integrate with your team:

Collaboration: We start by understanding your current processes and systems. This allows us to identify areas where we can add value without causing disruption.

Custom Solutions: Based on this thorough initial analysis, we tailor our services to fit perfectly within your organizational workflow, ensuring that our involvement actually boosts your internal team's efficiency and effectiveness.

Enhanced Productivity: The ultimate goal is to enhance the overall productivity of your IT department. By partnering with us, your IT staff can focus more on strategic initiatives while we handle the more routine, yet essential, aspects of your IT needs.

This collaborative approach guarantees that you receive the most out of our expert services while maintaining the integrity and efficacy of your existing IT infrastructure.

When was definIT founded, and what recognition has it received in the IT industry?

definIT was originally established in 2012 as Techspert Services and has since made a significant mark in the IT industry. This company has garnered acclaim particularly for its robust IT infrastructure support and cybersecurity management. Recognitions include being listed in the MSP Pioneer 250, highlighting their prowess in managed services. Additionally, they are also ranked among the Top 200 MSSPs, which underscores their expertise and leadership in cybersecurity solutions. These accolades affirm definIT's role as a trusted leader in the technology services sector.

Can I cancel my service?

You can cancel your service with a 90-day notice. This ensures we have the time to package up your IT infrastructure and information to provide to you upon off-boarding.

Is there additional travel or on-site fees?

None. You pay our monthly bill and receive our five-star service regardless of your package. 

We provide IT Support and IT Services for Jacksonville, FL along with the surrounding areas of Northern Florida


  •  Downtown
    • LaVilla
    • Brooklyn
    • Southbank
  • Riverside and Avondale
  • Springfield
  • Eastside
    • Oakland and Fairfield
  • San Marco
  • St. Nicholas
  • Ortega
  • Mandarin
  • Northside
    • Brentwood
    • Panama Park
    • Riverview
    • Tallulah-North Shore
  • Westside
    • Lake Shore
    • Murray Hill
    • New Town
    • Durkeeville
  • Arlington
    • Sandalwood
  • Southside
    • Southpoint
  • Jacksonville Beaches
  • St. Augustine too


Zip Codes

  • 32207
  • 32211
  • 32216
  • 32217
  • 32257
  • 32277
  • 32202
  • 32204
  • 32205
  • 32206
  • 32208
  • 32209
  • 32254
  • 32082
  • 32224
  • 32225
  • 32227
  • 32233
  • 32246
  • 32250
  • 32256