Managed IT Services

Services That Focus on You

Our goal? To get you and your business running with the most current and secure technology while providing phenomenal support.


Managed IT Services with Your Business in Mind

A small business owner must wear many hats, they are often a jack of all trades (and a master of none). While small businesses strive to manage their budget and reduce their expenses as much as possible, IT infrastructure is not something you want to skimp on. Having a competent IT team in place should a disaster occur can make or break a company.


When disaster strikes, you need a team that you can count on to respond quickly and mitigate the damage. Hiring multiple IT personnel to assemble your own IT department can cost you hundreds of thousands each year. Fortunately, this is not necessary! For just a small fraction of the cost, you can reap the benefits of having a team of IT professionals.

Our experts provide a level of IT support that is second to none. Today’s digital landscape can be a treacherous one, and every business must approach their IT setup with caution. We monitor your network around the clock and remain responsive to any irregularities. While your employees are clocking out for the day, we are still in the office defending your network from potential attacks.

Why Hire definIT?

The quality of services was immediately noticed within our company. From day 1, they immediately jumped on the various outstanding issues. I'd find it hard to see any reason that a company won't have a satisfactory experience working with Techspert Services (now definIT). You won't be disappointed.
We switched over to Techsperts (now definIT) start of the year, this has been the best decision yet! The whole team is always available whenever I call, and you always feel like you’re talking to a friend, not just business.
Before Techspert Services (now definIT), my Wi-Fi was awful and I was losing customers daily at my coffee shop. Now, with Wi-Fi that is actually stable, I’m getting new customers and they are staying longer! I like that if there ever is an issue with my internet all I have to do is call his team directly and they can fix it remotely and FAST.
Techspert Services (now definIT) has been a great partner for us over the last 2 years. They have helped us modernize our system and build an IT infrastructure that is secure, yet flexible enough to meet our goals and the needs of the team. Their customer service is responsive, knowledgeable, and committed to doing the right thing. We enjoy working with them and look forward to doing so for years to come.

Knowledge and Experience

When you hire definIT, you are hiring a team with over a hundred years of combined experience. While your employees may know a bit about managing your IT infrastructure, it is our specialty. We have dedicated thousands of hours to learning how to optimize every aspect of your network - and our efforts shine through the improvements that our customers experience while working with us.

An IT Infrastructure That Scales With Your Business

Generally, business owners cover all of their bases before they open up their doors. Policies are created and communicated to employees and everyone knows what they need to do. Equipment is purchased and set up...and it’s business as usual. What happens as your business grows though?

Over time, you will gain new clients and experience new levels of demand. Technological advances will take place, and you will purchase new applications with greater functionality to keep up with the competition. These new applications will require greater resources - and if you’re working with outdated equipment, it might not cut it.

Focusing on the Road Ahead

At definIT, we take a holistic approach to maintaining our client’s IT infrastructure - we are concerned with optimizing every aspect of your network, your hardware, and software. Is your hardware or network running slowly? A few simple upgrades might be able to improve your network/devices’ performance and improve your team's productivity. Call now for your IT infrastructure assessment to see what we can do for you.

You Can Run Your Business Again

If you try to multitask and solve every problem on your own - you might find that you will stretch yourself out too thin. If you landed on this page, chances are that you do not own your own IT business (and that it’s not your specialty). Don’t waste your valuable time and resources on something that a managed IT services provider can handle. Let us take care of running your network, while you take care of running your business.

Mitigating Losses

In 2017, the average cost of a data breach to North American small businesses was a whopping $117,000. Depending on the size and profitability of your business, an attack like that can leave you in the negative for the year. By making a small monthly investment into managed IT services, you can defend yourself from cybercriminals who are out to make a quick buck and ruin your business.

The $117,000 figure we mentioned earlier is the explicit cost of an attack. Let’s consider the implicit consequences for a moment. Assuming your business was the target of a cyberattack, your sensitive and proprietary information may have been stolen. This sensitive information makes it onto the black market and competitors can bid on your hard work, meanwhile, you have just lost weeks, months, or even years worth of progress.

Furthermore, consider the impact on your clientele. Should a hacker steal your client’s valuable information, the trust you have worked to build would be destroyed. While customers may appreciate your products and services, the fear that their personal information makes it into the wrong hands would weigh on them. 

Revamp Your IT Protocols

Are your coworkers following every procedure? Have they created their own procedures due to outdated policies? We are happy to assist you in assessing and analyzing your IT protocols. By determining any bottlenecks or duplicated processes in your system and resolving them, you can enjoy streamlined procedures that translate into more productivity and ultimately...more money in your pocket.

Whether you are concerned about your network security, your hardware or software is running slowly, or you would like to get more out of your IT infrastructure, definIT is the right managed IT services provider to call. Our main concern is our customer’s security and satisfaction. With an infrastructure that is optimized by our managed services, you can conduct your business efficiently and safely. Our services pay for themselves, and many of our clients have experienced increases in their productivity and avoidance of catastrophic hacks.

Hire Managed IT Services to Secure Your Network

There are more steps to fortifying your network than downloading a free antivirus and calling it a day. At definIT, we spend hundreds of hours a month surveying the digital landscape to keep our customers safe. We have determined that establishing multiple layers of security is the best way to protect your network. There is no one-size-fits-all approach either. Our managed services approach every business on an individual basis to determine what works best for them.

Cybersecurity firms have begun to utilize machine learning algorithms to improve network security. Consequently, hackers are now utilizing the same technology. Before the rise of machine learning and artificial intelligence, hackers played a much more hands-on role in their cybercriminal campaigns. With the advent of these technologies, hackers can now launch unrelenting assaults on businesses and individuals.

Hackers have weaponized artificial intelligence to attempt cyberattacks around the clock. The only effective way to counter these attacks is to hire managed IT services and support that will work around the clock to defend your business from those attacks. At definIT, we believe in securing your network and shutting these criminals down. Don’t allow them to steal a single byte from your network, give us a call today to get started.

Common Questions

What are Managed IT services?

Managed IT services are monthly payment services for IT support, consultation, and maintenance. It's similar to hiring a complete IT department without the interviews, salary payments, or benefits. 

How do these services work?

We offer as-needed or full-suite support. If you need us to run your IT for you or swoop in to save the day occasionally, we support all types of service requests.

Can I cancel my service?

You can cancel your service at any time, however, we do require a 90-day notice so we can properly button up your systems and documentation to hand over to your next IT personnel.

What if I already have IT?

We also provide supplementary services to help bolster existing IT teams or transition into our services. Speak with your sales representative about supplementary services and how they fit in with your business structure.