No Data - No Charge
Data recovery is a salvage process. Once your drive is stabilized our recovery equipment allows us to get the best possible read on a drive. In most cases, we can read 99% of the drive.
Reach out to learn more...
Send us your drive
Ship us your drive, and our technicians will examine it for FREE and provide you with a no-hidden-costs estimate.
We Go To Work
After you receive your estimate, with your approval our experts will get to work on recovering your data.
Get Your Data Back!
We will transfer your recovered data to a new external drive, ship it back to you and let you get back in business!
Flat-Rate Pricing
We offer two levels of data recovery service for hard drives, solid-state drives, and flash drives. Pricing is based on the size of your drive and the mode of failure. Our industry-low, flat-rate pricing guarantees that you will know the total cost of recovery for your drive before making your decision. All quotes are confirmed by evaluation in our lab and offered at no charge.
Have Questions?
Data recovery is a salvage process. Once your drive is stabilized our recovery equipment allows us to get the best possible read on a drive. In most cases, we can read 99%+ of the drive.
If we are unable to stabilize your drive to read files, there is no charge. This includes shipping.
Approximately 30% of our recoveries are completed within 72 hours. The turnaround time depends upon the service required and the condition of the drive. Level A Recoveries range from 3-5 days (often less!) and our Level B Recoveries range from 4-10 days. Larger data sets and heavily damaged drives just take more time to recover.
If needed, we do offer optional priority (“rush”) and weekend service for an additional charge. Contact us for details.
Data security is the foundation of our business. definIT has successfully recovered data for thousands of different clients including individuals, corporations, government agencies, hospitals, schools, and law enforcement agencies. Everyone’s data is important and securely protected by our processes and in compliance with HIPAA standards.
We do keep a copy or image of your data for ten days to ensure that you successfully receive the drive and have the opportunity to make an extra copy of important files. After that, your data is securely erased. While adequately covered in our registration documents, definIT does offer an additional executable Non-Disclosure Agreement upon request.
We will transfer your recovered data to a new external drive. You have the option of providing one or purchasing one from us. If you purchase a drive from us, you may select the drive during your online registration. If you are providing a drive, please ship it with your failed drive.
Click on the “Submit” button above to complete our online registration. You will receive your service ticket number in a confirmation email and, if requested, a UPS Ground shipping label. Pack your drive in a sturdy box with plenty of cushioning material to protect it from further damage. Laptop shippers must make sure that the packaging adequately protects the computer on all sides, especially at the corners, to prevent shipping damage.
