DefinIT Insights

7 Questions to Ask IT Support in Tampa

The computer support specialist job outlook could increase by 9% between 2020 and 2030; faster than most other industries. In fact, over 72,000 new specialists could enter the workforce. If you're searching for "IT services Tampa" it helps to have a plan.

Otherwise, you could waste valuable time and energy searching. You might make the mistake of choosing someone who lacks experience, too.

Here are seven questions to ask when interviewing IT support companies in the area.

With these tips, you can find the IT services available. You can feel confident knowing a qualified, experienced team is supporting your business.

Discover the best IT support in Tampa with these tips today. 

1. How Large is Your Company?

First, consider asking your IT support options how many technicians they currently have on staff. 

Larger IT firms will have an easier time helping multiple businesses at once. These businesses are able to provide more solutions, products, and services, too. 

A larger staff likely has a well-rounded knowledge base as well. These teams might have an easier time helping you explore a range of IT solutions.

Ask each company how many technicians they have on staff. Do their technicians have any special certifications or qualifications that can benefit your business?

Asking these questions will help you find a team with the experience and expertise you need.

What's Your Average Response Time?

Determine how many clients they help as well. Do they have enough technicians to manage their current workload?

Smaller teams might struggle to respond to support tickets quickly. Consider asking each company about their average response times. How long will you have to wait when you need IT support?

The longer you wait, the more downtime you might experience. Your customers could get frustrated if your systems are down. In fact, your customers might leave and decide to rely on your competitors instead.

Unnecessary downtime could impact your ability to provide the best possible customer experience. You could miss the chance to build brand trust and loyalty.

Without brand trust and loyalty, you won't generate repeat sales. Repeat sales could improve your ROI.

The best IT support in Tampa won't make you wait for help. Instead, find a team with fast response times. They'll ensure you don't experience costly downtime. 

2. Do You Offer Levels of Support?

Consider asking each company about the levels of support they offer.

For example, you might want to choose a team that offers pay-as-you-go support. You can choose to pay a fixed price or hourly rate when you need help. In the long term, you might find that this option is more expensive.

Some IT firms charge by the hour instead. You can either pay in advance or for services rendered.

As you look at your list of IT support Tampa providers, consider what IT services you'll need as well. Make a list of your needs and expectations before vetting your IT support options.

If the companies on your list don't offer the support services you need, scratch that off.

Instead, choose a company that can help you accomplish your long and short-term goals.

For example, you might need help updating your hardware and software. Perhaps you're more concerned about cloud computing or storage solutions. Many businesses are prioritizing security services this year, too.

Make sure the managed IT services provider you choose offers the services you need.

Are You Familiar With My Systems?

It's not enough for an IT support company to offer the services you need, though. If they're not familiar with your systems, they might struggle to help.

Look for a company with experience that's relevant to your specific needs. They can save you valuable time and stress. You can rely on their previous experience to streamline your experience. 

3. Do You Provide Remote Monitoring Services?

As you continue searching for Tampa IT services, consider asking about remote monitoring services. 

A company that offers remote monitoring and management won't have to arrive at your business location. Instead, they can access your systems remotely. You won't have to wait for a technician to drive through town to fix the problems you're experiencing.

Remote monitoring and management services could save you valuable time and money in the long run.

4. Will I Work With a Dedicated Technician?

Determine whether or not you'll work with a dedicated technician in the future. Having a single point of content could help minimize your stress.

You won't have to review the problems you've encountered in the past. Working with a single technician can save you time. 

5. Do You Log Calls?

Determine how each IT support Tampa team logs their calls. 

Make sure the team won't push you from one person to the next, either. Otherwise, you could experience unnecessary stress in addition to the IT problems you're dealing with.

Determine how you'll send your support tickets, whether it's by phone, email, or a form. 

6. Can You Provide References or Case Studies?

Ask each Tampa IT services provider if they can provide you with references. Speak with some of their recent clients to learn more about each company. Make sure their clients don't have any major complaints.

You can also talk to their recent clients to learn about the team's professionalism and response times.

Otherwise, ask if they can provide case studies. Case studies will help you find proof of the team's abilities.

7. How Can You Help Me Save Money?

Nearly 50% of startups fail because they run out of money. As a result, nearly 30% outsource to cut costs. Outsourcing could save you 60% in overhead costs, too.

Ask each company about the cost of their services. Determine how they'll help you save money in the long run. 

Find the Best Support: 7 Questions to Ask Your IT Support Tampa Provider

Finding IT support Tampa specialists shouldn't feel stressful. Instead, use these tips when searching for IT services. With these tips, you can find the best Tampa provider available.

You'll have peace of mind knowing a capable team is at your side. 

Eager to get started? We're here to help. 

Contact us today.